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PRIVACY POLICY

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Martin Coaching and Consulting, doing business as Katy E. Martin (“Katy E. Martin,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://katyeemartin.com, submit an application or assessment, communicate with us, or otherwise interact with our website and services.

By using this website, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

Information You Provide

We may collect information you voluntarily provide through website forms, applications, assessments, consultations, email communications, telephone calls, or other interactions.

This information may include:

  • First and last name

  • Email address

  • Telephone number

  • Company name

  • Type of home service business

  • Approximate annual company revenue

  • Number of employees or team members

  • Current operational challenges

  • Business goals

  • Level of owner involvement

  • Reasons for seeking Fractional COO support

  • Readiness to implement operational changes

  • Preferred engagement timeline

  • Information included in open-text responses

  • Any other information you choose to provide

Please do not submit highly sensitive information, such as Social Security numbers, banking credentials, payment-card information, medical information, passwords, or government identification numbers, through a general website form.

Information Collected Automatically

When you access the website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Dates and times of visits

  • General geographic area

  • Website interactions

  • Cookie and tracking information

This information may be collected through cookies, analytics tools, pixels, server logs, and similar technologies.

  1. HOW WE USE INFORMATION

We may use collected information to:

  • Review and respond to applications

  • Determine whether our services may be a suitable fit

  • Contact applicants and prospective clients

  • Schedule and conduct consultations

  • Respond to inquiries

  • Provide Fractional COO, Integrator, operational consulting, and related services

  • Personalize communications and recommendations

  • Administer assessments, scorecards, and downloadable resources

  • Maintain client and prospect records

  • Improve our website, services, content, and user experience

  • Measure website traffic and marketing performance

  • Protect the website against fraud, misuse, and security threats

  • Comply with legal obligations

  • Enforce our agreements

  • Protect our rights, clients, users, and business

Submitting an application does not guarantee acceptance or create a client, advisory, fiduciary, employment, partnership, or other professional relationship.

  1. EMAIL, TELEPHONE, AND TEXT COMMUNICATIONS

When you provide your contact information, you authorize Martin Coaching and Consulting to contact you regarding your inquiry, application, assessment, requested resource, or potential engagement.

We may contact you by email or telephone to:

  • Confirm receipt of a submission

  • Request additional information

  • Discuss your application

  • Schedule a consultation

  • Respond to a question

  • Provide information related to a requested resource or service

Submitting an application does not, by itself, enroll you in recurring promotional text messages.

If we offer recurring marketing text messages, we will request any consent required by applicable law through a separate disclosure or consent mechanism. Consent to receive marketing communications is not a condition of purchasing services.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

You may request that telephone or text communications stop by replying STOP when that option is available or by contacting katy@katyemartin.com.

Message and data rates may apply to text messages.

  1. COOKIES AND ANALYTICS

We may use cookies and similar technologies to:

  • Operate the website

  • Remember user preferences

  • Understand how visitors use the website

  • Improve website functionality and performance

  • Measure marketing activity

  • Protect the website against misuse

These technologies may be provided by third-party website hosts, analytics services, advertising platforms, customer relationship management systems, and form-processing providers.

You can adjust your browser settings to reject or delete cookies. Certain parts of the website may not function properly when cookies are disabled.

Where required by applicable law, we will provide appropriate cookie notices or consent options.

  1. HOW WE SHARE INFORMATION

We may disclose information to service providers that assist with the operation of our website and business.

These providers may support:

  • Website hosting

  • Form processing

  • Customer relationship management

  • Email delivery

  • Telephone and text-message communications

  • Scheduling

  • Analytics

  • Cloud storage

  • Cybersecurity

  • Payment processing

  • Legal and accounting services

  • Other administrative or professional functions

Our website forms, application records, and related communications may be processed or stored through GoHighLevel, LeadConnector, or their affiliated service providers.

We may also disclose information:

  • When required by law, regulation, subpoena, court order, or legal process

  • To protect our rights, property, safety, clients, or users

  • To detect or investigate fraud, misuse, or security concerns

  • To enforce a contract or other agreement

  • In connection with a merger, acquisition, financing, restructuring, or sale of all or part of the business

  • At your direction or with your consent

We do not sell personal information for money.

We do not share telephone numbers or SMS consent information with third parties for their independent marketing purposes.

  1. DATA RETENTION

We retain information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Respond to inquiries and applications

  • Provide services

  • Maintain business and legal records

  • Resolve disputes

  • Enforce agreements

  • Satisfy applicable legal, accounting, and operational obligations

Retention periods may vary based on the type of information, the nature of our relationship, and applicable requirements.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, database, storage system, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

  1. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of certain targeted advertising, sales, or profiling activities

  • Withdraw consent when processing is based on consent

  • Appeal a decision concerning a privacy request

To submit a privacy request, email katy@katyeemartin.com.

We may need to verify your identity before completing a request. An authorized agent may submit a request on your behalf where permitted by law, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

  1. MARKETING PREFERENCES

You may opt out of promotional emails by using the unsubscribe link included in those messages or by emailing katy@katyeemartin.com.

If you separately consent to recurring text messages, you may withdraw that consent by replying STOP or using another reasonable opt-out method.

After you opt out, we may still send non-promotional communications necessary to:

  • Respond to an active inquiry

  • Administer a requested service

  • Communicate about an existing business relationship

  • Complete a transaction

  • Address legal, security, or administrative matters

  1. DO NOT TRACK AND OPT-OUT SIGNALS

Some browsers provide “Do Not Track” settings. Because no universal standard currently governs how websites should respond to these signals, our website may not respond to traditional Do Not Track settings.

Where required by applicable law and technically supported, we will process recognized browser-based opt-out preference signals.

  1. THIRD-PARTY LINKS

The website may contain links to third-party websites, platforms, applications, or resources.

We do not control and are not responsible for the privacy, security, availability, content, or business practices of third parties.

Review the privacy policies of third-party websites before submitting information to them.

  1. CHILDREN’S PRIVACY

This website and our services are intended for business owners and professionals. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through the website, contact us at katy@katyeemartin.com so we can review and delete the information as appropriate.

  1. INTERNATIONAL VISITORS

Martin Coaching and Consulting is based in the United States.

If you access the website from outside the United States, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

The privacy and data-protection laws of those jurisdictions may differ from those in your location.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations.

Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

  1. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Katy E. Martin
Martin Coaching and Consulting
200 West 3rd Street, Suite 401
Alton, IL 62002

Email: katy@katyeemartin.com
Phone: 618-226-5316
Website: https://katyeemartin.com